Privacy Policy

Tenang ("we", "us", "our") is committed to handling your personal information with care. This policy explains what data we collect, why we collect it, how we use it, and what rights you have in relation to it. If you have any questions, please contact us at [email protected].

1. Who We Are

Tenang is a home assistance coordination service operating in Malaysia, based at No. 17, Persiaran Tropicana, 47410 Petaling Jaya, Selangor. We arrange companionship, errand coordination, and social engagement programmes for older relatives and their families.

2. What Information We Collect

We collect personal information when you contact us through our website, by phone, or by email. This may include:

• Your name and the name of your relative
• Your email address and phone number
• Your relative's address and general household information relevant to programme coordination
• Details about the kind of assistance you are seeking
• Information submitted through our enquiry form

We also collect anonymous website usage data through analytics cookies, if you consent to these. This includes pages visited, time spent on pages, and general location by city.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiry and discuss programme options
• Prepare and share written programme plans
• Coordinate and deliver the services you have arranged with us
• Send you updates, confirmations, and summaries as part of your programme
• Maintain records of our arrangements for operational purposes
• Improve our services based on aggregated feedback

We do not use your personal information for marketing without your explicit consent and we do not sell or trade your information to third parties.

4. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process your personal data on the following grounds: (a) with your consent, where you have submitted an enquiry form or agreed to our terms; (b) for the performance of a service you have requested; and (c) for our legitimate interests in operating the service and communicating with clients.

5. Data Retention

We retain your contact and programme details for as long as you have an active arrangement with us, and for a period of three years thereafter for operational and record-keeping purposes. After this period, personal data is deleted from our systems. Anonymous analytics data may be retained for longer for website improvement purposes.

6. Data Sharing

We share your information only where necessary to deliver a programme — for example, with a companion coordinator who will be visiting your relative. We do not share your information with advertisers, data brokers, or unrelated third parties. If we are legally required to disclose information, we will do so only to the extent required by law.

7. Cookies

Our website uses cookies to keep the site functional and to understand how visitors use it. You can manage your cookie preferences through the banner displayed when you first visit. For more detail, see our Cookie Policy.

8. Your Rights

Under Malaysian data protection law, you have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent to processing, where consent is the legal basis
• Request deletion of your data, subject to any legal obligations we have to retain it

To exercise any of these rights, please contact us at [email protected]. We will respond within 21 days.

9. Data Security

We store personal data in password-protected systems with access limited to team members who need it to carry out their work. We do not store payment card information. Programme notes and family communication records are kept within our internal coordination platform and are not accessible to third parties.

10. Third-Party Services

Our website may use third-party tools including Google Analytics for anonymous usage tracking, subject to your cookie consent. Each of these services has its own privacy policy. We are not responsible for the privacy practices of external websites linked from our pages.

11. Children

Our services are directed at adults, and we do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has submitted information to us, please contact us and we will remove it.

12. Changes to This Policy

We may update this policy from time to time. If we make significant changes, we will note the updated date at the top of this page. Continued use of our services after an update constitutes acceptance of the revised policy.

13. Contact

For any privacy-related enquiries, please write to:
Tenang
No. 17, Persiaran Tropicana, 47410 Petaling Jaya, Selangor
Email: [email protected]
Phone: +60 19-175 4205